Full Privacy Policy
1Who We Are and Who This Policy Applies To
Laro CC Entertainment Ltd ("laro cc," "we," "us," or "the Company") operates the online casino and sports betting platform available at larocc.best. This Privacy Policy applies to all registered players, prospective players who browse the platform, and any individual whose personal data is processed by laro cc in connection with our services.
Laro cc is the data controller responsible for your personal information. This means we determine what data is collected, why it is collected, and how it is used. Where we engage third parties to process data on our behalf, they do so as data processors acting under our instruction and under binding data processing agreements.
2What Personal Data Laro CC Collects
The type of data laro cc collects depends on how you interact with the platform. Here is a full breakdown:
| Category | Data Collected | When Collected |
|---|---|---|
| Registration Data | Full legal name, date of birth, email address, mobile number, username, password (hashed) | Account registration |
| Identity Verification (KYC) | Government-issued ID (National ID, passport, or driver's licence), selfie for liveness check | Withdrawal processing, compliance checks |
| Payment Data | GCash/Maya number, bank account name and number, card last four digits, transaction history | Deposits and withdrawals |
| Activity Data | Games played, bets placed, session durations, bonus claims, login history | Ongoing platform use |
| Device & Technical Data | IP address, device type, browser type, operating system, screen resolution | Each platform visit |
| Communications Data | Live chat transcripts, support emails, feedback submissions | When you contact support |
| Marketing Preferences | Opt-in/opt-out status for SMS, email, and push notifications | Registration and account settings |
Laro cc does not collect sensitive personal information such as health data, political opinions, or biometric data beyond the identity verification photograph required for KYC compliance.
Laro CC — protecting Filipino player data with the same care we put into every game.
3How Laro CC Uses Your Personal Data
Every piece of data that laro cc collects is used for a specific, legitimate purpose. Here is exactly how your information is put to use:
3.1 Account Management
Your registration data is used to create and maintain your laro cc player account, authenticate your identity at login, and allow you to access the game lobby, sportsbook, and payment features. Without this data, the account cannot function.
3.2 Payment Processing
Payment data is used to process your deposits via GCash, Maya, BDO, BPI, UnionBank, InstaPay, PESONet, and Visa/Mastercard, and to route your withdrawals to the correct account. We do not store full card numbers. Payment data is processed through certified payment gateways that meet applicable financial security standards.
3.3 Identity Verification and Anti-Fraud
KYC data is used to verify that you are who you say you are, that you meet the minimum age requirement of 21, and that your account is not being used for money laundering or fraud. Laro cc is legally required to conduct these checks and cannot process withdrawals above threshold amounts without completed verification.
3.4 Responsible Gaming
Activity data — including session durations, bet frequency, and loss patterns — is used by laro cc's responsible gaming systems to identify players who may be showing signs of problem gambling. Where such patterns are detected, the platform may trigger responsible gaming prompts, account limits, or outreach from the support team. This use of data is intended to protect players, not penalise them.
3.5 Platform Improvement
Technical and activity data is used to analyse platform performance, identify bugs, improve game recommendations, and enhance the overall experience for Filipino players. This analysis is conducted at an aggregated level wherever possible to minimise the use of individually identifiable data.
3.6 Marketing Communications
Where you have opted in to receive marketing communications, your contact details and activity data are used to send relevant promotional offers, bonus announcements, and event updates via SMS, email, or push notification. You can withdraw your consent to marketing communications at any time through your account settings or by contacting support.
4Legal Basis for Processing Your Data
Laro cc processes your personal data on the following legal grounds under the Philippine Data Privacy Act of 2012 and applicable data protection law:
- Contractual necessity: Processing required to deliver the services described in the laro cc Terms and Conditions — account creation, payment processing, game access, and support.
- Legal obligation: Processing required to comply with applicable laws, including anti-money laundering regulations, identity verification requirements, and reporting obligations to licensing authorities.
- Legitimate interests: Processing for fraud prevention, platform security, responsible gaming monitoring, and general platform improvement — where these interests do not override your fundamental rights and freedoms.
- Consent: Processing for non-essential cookies and direct marketing communications, where your explicit opt-in consent has been obtained and can be withdrawn at any time.
Your data stays yours — Laro CC is built on transparent, lawful data practices.
5How and When Laro CC Shares Your Data
Laro cc does not sell, rent, or trade your personal information. We share data only in the following specific circumstances, and always with appropriate safeguards in place:
5.1 Service Providers
We share necessary personal data with third-party service providers who support the delivery of the laro cc platform. These include payment processors handling GCash, Maya, and bank transfer transactions; identity verification providers conducting KYC checks; game software suppliers operating certified casino games; and cloud hosting providers storing platform data. All service providers are bound by data processing agreements that prohibit them from using your data for any purpose other than delivering the contracted service.
5.2 Regulatory and Legal Disclosure
Laro cc is required by law to disclose certain player data to regulatory authorities, licensing bodies, financial intelligence units, and law enforcement agencies where lawfully requested. Disclosures are made only to the extent required by applicable law and are recorded in our compliance logs.
5.3 Business Transfers
In the event of a merger, acquisition, or sale of all or part of the laro cc business, player data may be transferred to the acquiring entity as part of that transaction. Players will be notified of any material change in data controller identity before the transfer takes effect.
5.4 Responsible Gaming Partners
Where a player has self-excluded across multiple licensed platforms, basic account status information may be shared with responsible gaming registries as required by applicable gaming regulations. This sharing is conducted to protect at-risk players and is limited to the minimum data necessary.
6How Long We Keep Your Data
Laro cc retains personal data for as long as is necessary for the purposes for which it was collected, and for as long as required by applicable law. The following retention periods apply:
- Account and KYC data: Retained for the lifetime of the active account plus five years following account closure, in accordance with anti-money laundering and gaming regulatory requirements.
- Transaction records: Retained for five years from the date of the transaction, in line with financial record-keeping obligations.
- Support and communications data: Retained for two years from the date of the interaction, unless the communication relates to an ongoing dispute in which case it is retained until the dispute is fully resolved.
- Marketing preference data: Retained until you withdraw your consent or close your account, whichever occurs first.
- Device and technical data: Retained in aggregated or anonymised form for platform analytics. Individually identifiable technical data is retained for up to 12 months.
When personal data is no longer required, it is securely deleted or anonymised in a way that prevents re-identification. Anonymised data may be retained indefinitely for statistical purposes.
7How Laro CC Secures Your Data
Protecting your personal data from unauthorised access, disclosure, or loss is a technical and operational priority at laro cc. The security measures we have in place include:
- SSL/TLS encryption for all data transmitted between your device and laro cc servers.
- Encryption at rest for sensitive stored data including payment records and identity documents.
- Hashed and salted passwords — your actual password is never stored in readable form.
- Two-factor authentication (2FA) available for all player accounts and mandatory for staff accessing player data.
- Role-based access controls — staff can only access player data that is directly relevant to their function.
- Regular security audits and penetration testing conducted by independent third-party security specialists.
- Incident response procedures — in the event of a data breach, laro cc will notify affected players and relevant authorities within the timeframes required by applicable law.
From Palawan to Manila — Laro CC keeps your data secure wherever you play in the Philippines.
8Cookies and Tracking Technologies
Laro cc uses cookies and similar tracking technologies on the platform. A cookie is a small text file placed on your device when you visit the website. Here is how we use them:
8.1 Essential Cookies
These are required for the platform to function correctly. They maintain your login session, remember your game preferences, and ensure payment pages operate securely. Essential cookies cannot be disabled without severely impairing your ability to use laro cc.
8.2 Performance and Analytics Cookies
These cookies collect anonymised information about how players use the platform — which pages are visited most, where errors occur, and how navigation flows work. The data is used to improve platform performance. These cookies require your consent.
8.3 Functional Cookies
Functional cookies remember preferences you have set — such as your display language, odds format, or notification settings — so you don't have to reconfigure them every session. These cookies require your consent.
8.4 Marketing Cookies
Where you have consented to marketing communications, marketing cookies help laro cc understand which promotions you have interacted with so we can tailor future offers. These cookies require explicit opt-in consent.
You can manage your cookie preferences at any time through your browser settings. Clearing cookies will log you out of the platform and reset your preferences. Laro cc does not use cross-site tracking cookies to follow you across the internet.
9Your Data Rights as a Filipino Player
Under the Philippine Data Privacy Act of 2012 and applicable data protection law, you have the following rights in relation to your personal data held by laro cc:
Right to Access
Request a copy of the personal data laro cc holds about you, including the categories, purposes, and any third parties it has been shared with.
Right to Rectification
Request correction of any inaccurate or incomplete personal data. You can update most account information directly in your profile settings.
Right to Erasure
Request deletion of your personal data where it is no longer necessary for the purpose collected, subject to our legal retention obligations.
Right to Object
Object to processing based on legitimate interests, including profiling for direct marketing. You can opt out of marketing at any time in your account settings.
Right to Portability
Request your personal data in a structured, machine-readable format so you can transfer it to another service if you choose to do so.
Right to Withdraw Consent
Withdraw consent for data processing based on consent — such as marketing — at any time without affecting past processing or your right to continue using the platform.
To exercise any of these rights, contact the laro cc support team via live chat or email at support@larocc.best. We will respond to verified requests within 30 days. Laro cc will not charge a fee for exercising these rights under normal circumstances.
10Children's Privacy
Laro cc is strictly an adults-only platform. We do not knowingly collect personal data from anyone under the age of 21. Our registration process includes age declaration and verification steps designed to prevent minors from creating accounts.
If laro cc becomes aware that personal data has been collected from a person under the age of 21, that account will be immediately closed, all funds associated with the account will be dealt with in accordance with our Terms and Conditions, and all personal data relating to that minor will be securely deleted as quickly as possible.
If you are a parent or guardian and believe your child has created a laro cc account, please contact our support team immediately so we can investigate and take appropriate action.
11International Data Transfers
Laro cc's primary infrastructure is hosted in the Asia-Pacific region. However, some of our service providers — including certain payment processors and game software suppliers — may process personal data in other countries. Where such transfers occur, laro cc ensures that:
- The recipient country provides an adequate level of data protection as assessed by relevant authorities, or
- Appropriate safeguards are in place, such as contractual data protection clauses, to ensure your data is treated to an equivalent standard regardless of where it is processed.
No personal data is transferred internationally for purposes beyond the delivery of laro cc services to you. If you would like more information about the specific safeguards in place for international transfers, contact our support team.
12Updates to This Privacy Policy
Laro cc may update this Privacy Policy from time to time to reflect changes in our data practices, changes in applicable law, or changes in the services we offer. Where changes are material, registered players will be notified via email or an in-platform message before the new policy takes effect.
The effective date shown at the top of this page will always reflect the most recent version. We encourage you to review this Privacy Policy periodically, particularly before making a significant transaction or sharing new personal information with laro cc.
13Contact and Complaints
If you have any questions about this Privacy Policy, want to exercise your data rights, or believe that laro cc has not handled your personal data correctly, please contact us:
- Live Chat: Available 24/7 on the platform — the fastest way to get a response from the laro cc team.
- Email: support@larocc.best — for detailed privacy-related enquiries. We respond within one business day.
If you are not satisfied with how laro cc has handled your privacy concern, you have the right to lodge a complaint with the National Privacy Commission of the Philippines (NPC). The NPC is the regulatory authority responsible for administering and enforcing the Data Privacy Act of 2012. Information about filing a complaint with the NPC is available on the NPC's official website.
We always prefer to resolve privacy concerns directly and quickly. Please give us the opportunity to address your concern before escalating to a regulatory authority — in our experience, most issues can be resolved through a direct conversation with the laro cc support team.